Turn your image into mosaic art with a design preview and your approval before production.
Privacy policy
MosaicDIY Privacy Policy
Last updated: August 31, 2026
MosaicDIY (“MosaicDIY,” “we,” “us,” or “our”) operates mosaicdiy.com and provides DIY mosaic kits, custom mosaic products, mosaic supplies, large-scale mosaic project services, and related services.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, place an order, create a custom mosaic, contact us, or otherwise interact with MosaicDIY.
This policy is intended to apply to customers and visitors in markets including the United States, Canada, the United Kingdom, and Australia.
Nothing in this Privacy Policy limits any privacy rights that cannot legally be waived under applicable law.
1. Personal Information We Collect
Depending on how you interact with MosaicDIY, we may collect the following categories of personal information.
Information You Provide Directly
This may include:
• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order information
• Product selections and variants
• Customer service communications
• Project requirements
• Company or organization information
• Custom design instructions
• Survey, review, or feedback information
• Marketing preferences
Custom Images and Artwork
When you use our Create Your Own service or contact us about a custom project, you may provide:
• Photographs
• Portraits
• Artwork
• Logos
• Graphics
• Reference images
• Design notes
• Artwork links or shared-file links
Uploaded images may contain personal information, including images of identifiable individuals.
Please only upload images, artwork, or other content that you are authorized to use.
Payment Information
Payments are processed through Shopify and applicable payment service providers.
MosaicDIY generally does not receive or store your complete payment card number.
Payment providers may collect and process payment information in accordance with their own privacy policies and legal obligations.
Automatically Collected Information
When you visit mosaicdiy.com, certain information may be collected automatically, including:
• IP address
• Device information
• Browser type
• Operating system
• Approximate location
• Referring website
• Pages viewed
• Interaction with the website
• Shopping cart activity
• Checkout activity
• Cookie and similar technology identifiers
2. How We Use Personal Information
We may use personal information to:
• Operate and improve mosaicdiy.com
• Process and fulfill orders
• Deliver products
• Provide order and shipping updates
• Process payments
• Prevent fraud and unauthorized transactions
• Provide customer support
• Handle returns, refunds, replacements, or disputes
• Create and prepare custom mosaic products
• Convert customer-provided images into mosaic grid data
• Optimize color and layout for custom projects
• Prepare production and fulfillment information
• Respond to mural and large-scale project inquiries
• Maintain business, tax, accounting, and transaction records
• Protect the security of our website and services
• Comply with legal obligations
• Establish, exercise, or defend legal claims
• Send marketing communications where permitted by law and where you have subscribed or otherwise provided valid permission
3. Custom Images, Photos, and Artwork
Images submitted through MosaicDIY’s Create Your Own service are processed for the purpose of creating and supporting your custom mosaic product.
This may include:
• Reviewing image suitability
• Cropping or preparing the image
• Translating the image into a mosaic grid
• Optimizing colors
• Calculating size-specific build information
• Preparing production files
• Supporting your order after purchase
MosaicDIY does not claim ownership of customer-uploaded images or artwork.
We do not use customer-uploaded images for public advertising, promotional materials, portfolio display, or social media publication without separate permission from the customer.
We do not intentionally use customer-uploaded images to train MosaicDIY’s own general-purpose artificial intelligence models.
If a third-party service provider is used to process, store, transmit, or prepare customer files, the provider may process those files only as reasonably necessary to provide the relevant service, subject to applicable contractual and legal requirements.
Please do not upload sensitive personal information unless it is genuinely necessary for your custom project.
4. Legal Bases for Processing
Where laws such as the UK GDPR require us to identify a legal basis, we may process personal information on one or more of the following bases:
Contract
Processing may be necessary to:
• Process your order
• Produce a custom mosaic
• Deliver your purchase
• Provide customer support
• Handle returns or refunds
Legitimate Interests
We may process information where reasonably necessary for legitimate business purposes, including:
• Website security
• Fraud prevention
• Service improvement
• Business administration
• Customer support
• Protecting our legal rights
We consider the impact on your privacy before relying on legitimate interests.
Consent
We may rely on your consent for activities such as:
• Certain marketing communications
• Certain cookies or tracking technologies
• Certain optional uses of customer content
Where processing is based on consent, you may withdraw consent where permitted by law.
Legal Obligations
We may process personal information where necessary to comply with tax, accounting, consumer protection, regulatory, or other legal requirements.
5. Cookies and Similar Technologies
MosaicDIY and our service providers may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used to:
• Keep the website functioning
• Remember shopping cart information
• Support checkout
• Maintain security
• Understand website performance
• Measure traffic and usage
• Improve user experience
• Support analytics
• Support advertising or marketing where permitted
Where required by applicable law, non-essential cookies or similar technologies will be used only after appropriate consent.
You may be able to manage certain privacy choices through our cookie banner, browser settings, or Your Privacy Choices page.
6. Shopify
Our store is hosted by Shopify.
Shopify provides ecommerce infrastructure including website hosting, checkout, order processing, customer accounts, fraud prevention, analytics, and other services.
Shopify may process personal information in connection with these services.
For more information about how Shopify processes personal information, please review Shopify’s privacy documentation.
7. How We Share Personal Information
We may share personal information with service providers where reasonably necessary to operate our business.
These may include:
• Shopify
• Payment processors
• Shipping carriers
• Logistics and fulfillment providers
• File storage or image-processing providers
• Customer support providers
• Email and communication services
• Website hosting and infrastructure providers
• Analytics providers
• Security and fraud-prevention services
• Advertising and marketing providers where permitted
• Professional advisers such as accountants, insurers, consultants, or legal advisers
We may also disclose information:
• To comply with law, regulation, legal process, or government request
• To protect the rights, safety, property, or security of MosaicDIY, our customers, or others
• To investigate fraud or security incidents
• In connection with a merger, acquisition, financing, sale of assets, restructuring, or similar business transaction
8. Sale, Sharing, and Targeted Advertising
MosaicDIY does not sell personal information for money.
Depending on the technologies and advertising services used on our website, certain disclosures of personal information may be considered “sale,” “sharing,” or targeted advertising under some United States state privacy laws.
Where applicable, customers will be provided with legally required rights to opt out.
You may also use our Your Privacy Choices page where available.
9. Marketing Communications
If you choose to receive marketing communications, we may send you:
• Product announcements
• Mosaic project ideas
• New design releases
• Promotions
• Educational content
• Other MosaicDIY updates
You can unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting:
support@mosaicdiy.com
Opting out of marketing does not prevent us from sending transactional messages relating to your orders, account, security, or customer service.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
• The nature of the information
• Whether you have an active order or account
• Customer support requirements
• Warranty, refund, or dispute periods
• Fraud prevention
• Accounting and tax requirements
• Legal obligations
• Establishing, exercising, or defending legal claims
Custom images and project files are retained only for as long as reasonably necessary to produce, fulfill, support, and maintain records relating to the relevant order or project, subject to applicable legal and business requirements.
We may delete or anonymize information when it is no longer reasonably required.
11. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against:
• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction
However, no online service, storage system, or transmission method can guarantee absolute security.
12. International Data Transfers
MosaicDIY operates an international ecommerce business.
Personal information may be processed or stored outside your country, including in countries where Shopify or other service providers operate.
Where required by applicable law, we take reasonable steps to use appropriate safeguards for international transfers of personal information.
These safeguards may include contractual protections or other legally recognized transfer mechanisms.
13. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information.
These may include the right to:
• Request access to personal information
• Request correction of inaccurate information
• Request deletion
• Request restriction of processing
• Object to certain processing
• Request portability of certain information
• Withdraw consent
• Opt out of certain targeted advertising
• Opt out of certain sale or sharing of personal information
• Request information about how personal information is used or disclosed
• Lodge a complaint with an applicable privacy regulator
These rights may be subject to exceptions under applicable law.
To make a privacy request, contact:
support@mosaicdiy.com
We may need to verify your identity before completing certain requests.
14. United Kingdom Privacy Rights
Where UK data protection law applies, individuals may have rights under the UK GDPR and Data Protection Act 2018, including rights relating to:
• Access
• Rectification
• Erasure
• Restriction
• Objection
• Data portability
• Withdrawal of consent
You may also have the right to complain to the UK Information Commissioner’s Office.
Nothing in this policy limits rights available under applicable UK data protection law.
15. Australian Privacy Rights
Where the Australian Privacy Act 1988 and Australian Privacy Principles apply, MosaicDIY handles personal information in accordance with applicable requirements.
Individuals may have rights to request access to and correction of personal information.
If you have a privacy complaint, please contact us at support@mosaicdiy.com so we can investigate and respond.
You may also have the right to contact the Office of the Australian Information Commissioner.
Nothing in this policy limits rights that cannot lawfully be excluded under Australian law.
16. Canadian Privacy Rights
Privacy requirements in Canada may arise under federal, provincial, or territorial laws.
Where applicable, individuals may have rights to:
• Request access to personal information
• Request correction
• Withdraw consent, subject to legal or contractual restrictions
• Make a complaint about our privacy practices
Please contact support@mosaicdiy.com to exercise applicable rights.
17. United States Privacy Rights
Residents of certain United States states may have additional privacy rights under applicable state privacy laws.
Depending on the law and circumstances, these may include rights to:
• Know or access personal information
• Correct personal information
• Delete personal information
• Obtain a portable copy of information
• Opt out of certain targeted advertising
• Opt out of certain sale or sharing of personal information
• Limit certain uses of sensitive personal information
• Appeal certain privacy request decisions
Where applicable, privacy choices may be available through our Your Privacy Choices page or by contacting support@mosaicdiy.com.
18. Automated Decision-Making
MosaicDIY does not currently use personal information to make solely automated decisions that produce legal or similarly significant effects on customers.
We may use automated systems for ordinary ecommerce activities such as fraud detection, security, analytics, product recommendations, or operational support.
19. Children’s Privacy
MosaicDIY is not directed at children who are unable to legally provide consent to the collection or processing of personal information under applicable law.
We do not knowingly seek to collect personal information directly from children where parental or guardian consent is legally required.
If you are a parent or guardian and believe that a child has provided personal information without appropriate authorization, contact:
support@mosaicdiy.com
20. Third-Party Websites and Services
Our website may contain links to third-party websites or services.
MosaicDIY is not responsible for the privacy practices of third parties.
We encourage you to review the privacy policies of websites or services you visit.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
• Changes to our services
• Changes to technology
• Changes to service providers
• Changes to our data practices
• Changes to applicable laws or regulatory requirements
The “Last updated” date at the top of this policy will indicate when it was most recently revised.
Where required by law, we will provide additional notice of material changes.
22. Contact Us
For questions about this Privacy Policy or to submit a privacy request or complaint, contact:
MosaicDIY Customer Support
Email: support@mosaicdiy.com
Website: mosaicdiy.com
Privacy requests should include enough information for us to understand and respond to your request.
We may request additional information where reasonably necessary to verify your identity.