Turn your image into mosaic art with a design preview and your approval before production.
MOSAICDIY FAQ
Questions, Answered.
Answers about custom mosaic art, ready-made designs, previews, production, delivery and space projects.
HELP CENTER
Find the Right Answer Fast.
Find guidance on images, previews, approvals, finishes, production and delivery. Confirm product-specific details in the product listing or your project quote.
General
What is MosaicDIY?
MosaicDIY is a technology-driven custom mosaic brand. We turn photos, artwork and spatial ideas into made-to-order mosaic art through design previews, customer approval and precision production.
Do I need mosaic experience?
No. Our team creates the design and produces the artwork. You review the preview and confirm the details; any site installation requirements are agreed separately.
How does a photo become mosaic art?
Our team reviews the image, maps its colors and prepares a mosaic preview. We refine the design with your feedback and produce it after approval.
Mosaic Art
What are ready-made mosaic designs?
These are existing designs you can choose from our collection. The selected artwork is produced to order in the available size and finish you confirm.
How do I choose the right size?
Consider wall dimensions, viewing distance and image detail. Share your measurements if you would like our team to help review the options.
Can I choose a backing and frame?
Options vary by artwork and size. Review the listing or discuss backing, framing and mounting needs with us before ordering.
Create Your Own
What kind of image works best?
Send a high-resolution original with a clear subject and good contrast. Use an image you own or have permission to reproduce.
Can I request changes to the preview?
Yes. Explain your preferences for cropping, colors, subject and background. Our designer reviews the feedback with you before you approve production.
Can I return personalized mosaic art?
Personalized and made-to-order artwork may have specific return terms. Review the published Refund Policy and the terms agreed for your order before approval.
Mosaic Projects
What spaces can you plan mosaics for?
We review projects for homes, feature walls, hotels, restaurants, retail, offices and other spaces. Material suitability must be confirmed for outdoor or wet-area use.
Can I see the mosaic in my space first?
Share photos and dimensions of the setting. We discuss a space rendering so you can review the composition and scale before production.
How do I get a project quote?
Send space photos, dimensions, country, intended use, material preferences, target date and an optional budget through the project inquiry form.
Orders & Shipping
Where can I see delivery information?
Review the Shipping Policy and the delivery details in your order or project quote. Production schedules and shipping arrangements depend on the artwork and destination.
How do I ask about an existing order?
Use the Contact page and include your order number and the email used for the order so our support team can help.
Where can I find the store policies?
Visit the Policies page for the published Shipping, Refund, Privacy and Terms of Service information.
STILL NEED HELP?
Send Us the Details.
For order support, include your order number. For a space project, share site photos, dimensions and your requirements.